So I guess customer service is a foreign concept around here.
Went to KFC and was greeted by one of the most sour attitudes I’ve dealt with in a while. No smile, no pleasant greeting, just a look of irritation before I even stepped to the counter.
After placing my order I picked up my cup and headed to the fountain – where I was immediately sprayed by every selection I tried. Of course there were no napkins.
I took my cup to the counter and let the girl know there was an issue. She sneered and said that they had already broken down the machine . . . because they were closing in a half hour . . .
Remember, she was the one that gave me the cup.
I just looked at her and she then told me (attitude at 9) that people don’t normally come inside that time of night.
Finally I’m given my order (famous bowl – no corn). I was tipped off by another customer that there was corn in it. So I asked the person who was giving me the food, “no corn?” He said, “there’s sweet corn in it”. He of course misread the order – and ignored what both I and the cashier told him.
Meanwhile, the girl who was supposed to be working the counter was in a little cluster with 3 others ignoring everything else.
After a few more minutes the cook came to tell me that they were out of the chicken that goes in the bowl . . . So I said to just give me a refund. I then asked for a manager. Then I asked loudly for a manager (I was being ignored). Then I yelled for a manager . . . who came up front and gave me my money back.
And yes, I called corporate as I was pulling out of the parking lot.
There is a lot more about this encounter but I’m at work and doing this on my phone.
I left and went to Subway – obviously not one of the local ones though. The reason for that is a story for another time.
If you have a scheduled time to close, that means that your doors are open and you are ready for customers until that time! Prep for close where you can but don’t break everything down! And stop acting offended when you get a customer!
It’s time to hold these people accountable! Learn to stop accepting crappy service! I can’t do this alone. If you don’t step up this will never get better.